Deposit, Cancellation, and Re-Scheduling Policy
We must receive a deposit in order to confirm your reservation. The deposit deadline is typically one month prior to the event (please check your Event Contract for the specific date). If we do not receive payment by the deposit deadline Group Dynamix reserves the right to remove your event from our calendar.
We finalize the staffing of our events 10 days in advance. To cover our staffing costs, we have set the following policies (please read carefully).
You may change your group numbers up to 10 days prior to your event, otherwise, you are liable for the minimum number stated in the contract.
- You may cancel with full refund up to 30 days prior to your event.
- If you cancel up to 10 days prior to your event, the deposit may be used towards a future event, otherwise the deposit will forfeited.
- You may re-schedule up to 10 days prior to your event with no penalty.
- If you re-schedule within 10 days of your original date, a re-scheduling fee will be charged (20% of total event fees).
Please be sure to communicate to us any special circumstances that may arise.
This will give us the opportunity to make the proper adjustments on our end.
If you have any questions you may reach us by phone at (972) 416-9646.
We look forward to working with your group!