FAQ
Frequently Asked Questions
There is so much that goes into an event and so many things to do in our amazing event center. We realize you may have some questions. Don't worry. We have you covered.
Choose a column based upon the type of group you have questions about, then click a question to reveal our answer. If you can't find a question or have any concerns, feel free to reach out to us through our contact form or give us a call at (972) 416-9646. Hope this helps and we can't wait to serve your group!
STUDENTS
Wear close-toed shoes and comfortable clothes for the activities. Although we will provide activities for the entire duration of the lock-in, students are welcome to bring in pillows and sleeping bags if they plan to sleep. They can also bring in water bottles or change for the vending machines.
Please arrive no earlier than 15 minutes prior to your event unless otherwise stated on your contract
Unless your group has reserved the entire facility, we may have other groups in the building. Each group will be doing its own event with its assigned facilitator(s).
You are welcome to fill out an online form and someone from our office will reach out to you, or you can call our office directly to book an event.
Yes, we require a reservation for all events and we do not allow walk-ins.
We can host an event on any day at any time depending on our availability. Please contact our office to check open dates for an event.
Yes, discounts are offered Monday through Fridays after 5 p.m. and Sundays after noon. Certain large groups may qualify for discounts at any time. Call for details.
We accept payment by cash (exact change only), check, or credit card (VISA, MasterCard, AMEX, and Discover)
We do not require a signed waiver from participants. However, the sponsor of the group will need to sign an event contract to confirm a reservation.
All participants must be 12 years old OR entering 6th grade to attend our events.
Yes, we do offer the best birthday parties for participants who meet group size and age requirements (at least 12 years old OR entering 6th grade).
We do not provide food or drinks but we do have vending machines, water fountains, and an ice machine in our facility. You are also welcome to bring in any outside food or drinks or have food delivered during your event. Tables and chairs are also available on request.
Yes, in some cases you may choose your own activities such as Pick Your Play. However, our expert facilitators will usually select activities that best fit your group’s makeup and the outcomes you seek. Our facilitator-guided events set us apart from other team building and outings venues.
No advanced planning beyond booking your event is required. Our facilitators will handle the planning, and your only responsibility is to engage with your group and have fun.
We have a 200-space dedicated parking lot in front of our building facing Marsh Lane, as well as parking around the south side of our building near the event entrance.
We shoot for 100% participation 100% of the time. Our staff can creatively adjust the activities to fit the needs within the group to get everyone involved at their level. Please contact our office to discuss so our staff can plan accordingly for your event.
Participants must be 12 years or older or entering the 6th grade at the time of your event. No one younger may engage in any facilitated event activity or unsupervised play in any of our activity areas. Non-participants and underage visitors must stay with the groups with which they came and are not permitted to engage in any of the activities. For the safety and enjoyment of our participants, please do not bring non-participants or underage youth to your event.
All student events must have at least one chaperone (21 years or older) present with the group for the entire duration of the event. We recommend having one adult chaperone (21 years or older) for every 10 participants. Adult chaperones for this 1:10 ratio may participate free of charge.
Yes, we do provide portable events at a location of your choice. Please contact our office for pricing and details.
We can travel any distance to provide a portable event. However, additional fees may apply based on mileage from our facility as well as rental fees to transport equipment.
Gratuity is not expected, but always appreciated!
The name “Francis” was originally developed as a common “camp name” to make it easy for a participant to summon a facilitator. But more than that, the Francis name has evolved into a reflection of our values as skilled facilitators dedicated to providing the best-in-the-business events for your group. To find out more, see our “Francis Page.”
ADULTS
Please arrive no earlier than 15 minutes prior to your event unless otherwise stated on your contract
Unless your group has reserved the entire facility, we may have other groups in the building. Each group will be doing its own event with its assigned facilitator(s).
You are welcome to fill out an online form and someone from our office will reach out to you, or you can call our office directly to book an event.
Yes, we require a reservation for all events and we do not allow walk-ins.
We can host an event on any day at any time depending on our availability. Please contact our office to check open dates for an event.
Call our office for adult event pricing
Yes, discounts are offered Monday through Fridays after 5 p.m. and Sundays after noon. Certain large groups may qualify for discounts at any time. Call for details.
We accept payment by cash (exact change only), check, or credit card (VISA, MasterCard, AMEX, and Discover)
We do not require a signed waiver from participants. However, we will need a signed event contract to confirm a reservation.
All participants must be 12 years old OR entering 6th grade to attend an Group Dynamix event.
Yes, we do offer private parties for participants who meet group size and age requirements (at least 12 years old OR entering 6th grade).
We have vending machines, water fountains, and an ice machine in our facility. If your event is held at Group Dynamix, unlimited light snacks and drinks may be provided free of charge for groups under 50 participants. Snacks are available for an additional charge of $1.50 per participant for groups over 50. You are also welcome to bring in any outside food or drinks or have food delivered during your event. Tables and chairs are also available on request.
Yes, and the simplest, least expensive way is to bring it in coolers. If you want a caterer to serve it, the server must be TACB certified, and Group Dynamix must be added as an additional insured on the caterers liability policy. If a group consumes alcohol, the group will not be permitted to use our upper ropes course.
Yes, in some cases you may choose your own activities such as Pick Your Play. However, our expert facilitators will usually select activities that best fit your group’s makeup and the outcomes you seek. Our facilitator-guided events set us apart from other team building and outings venues.
No advanced planning beyond booking your event is required. Our facilitators will handle the planning, and your only responsibility is to engage with your group and have fun.
We have a 200-space dedicated parking lot in front of our building facing Marsh Lane, as well as parking around the south side of our building near the event entrance.
We customize all activities to fit the physical abilities of your group. Whether you are looking for low-impact or athletic activities or somewhere in between, we will design your event to accommodate your physical makeup.
We shoot for 100% participation 100% of the time. Our staff can creatively adjust the activities to fit the needs within the group to get everyone involved at their level. Please contact our office to discuss so our staff can plan accordingly for your event.
Yes, we do provide portable events at a location of your choice. Please contact our office for pricing and details.
We can travel any distance to provide a portable event. However, additional fees may apply based on mileage from our facility as well as rental fees to transport equipment.
Gratuity is not expected, but always appreciated!
We have WiFi that is available for our customers. Check with one of our team members when you arrive.
