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  • Adult Events
    • Corporate Events >
      • Play >
        Events that ENERGIZE & BOND
        • Pick Your Play
        • Group Party
        • Family Fun Day
        • Playground Sports Tournament
      • Connect >
        Events that cultivate TEAMWORK
        • Team Olympix
        • Island Rescue
        • Meltdown
        • Tabletop Challenge
        • Puzzle Quest
        • Amazing Journey
        • Mini Gold Build
        • Ropes Adventure
      • Develop >
        Events that improve PERFORMANCE
        • Team Lab
        • Communication Lab
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        Events that give to OTHERS
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      • Connect >
        Events that cultivate TEAMWORK
        • Team Olympix
        • Island Rescue
        • Meltdown
        • Tabletop Challenge
        • Puzzle Quest
        • Amazing Journey
        • Mini Gold Build
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      • Develop >
        Events that improve PERFORMANCE
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        • Team Olympix
        • Island Rescue
        • Meltdown
        • Tabletop Challenge
        • Puzzle Quest
        • Amazing Journey
        • Mini Gold Build
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      • Develop >
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        • Team Olympix
        • Island Rescue
        • Meltdown
        • Tabletop Challenge
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        • Mini Gold Build
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      • Develop >
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FAQs

Home » FAQs

FAQs

Frequently Asked Questions

There is so much that goes into an event and so many things to do in our amazing event center.  We realize you may have some questions. Don't worry.  We have you covered! Choose a column based upon the type of group you have questions about, then click or tap a question to reveal our answer.  If you can't find the answer to a question or have any concerns, feel free to reach out to us through our contact form or give us a call at (972) 416-9646.


If you are looking for answers to frequently asked questions related to COVID-19, click here.

STUDENTS

1. What should I wear? What should my students bring for a lock-in? Expand

Wear close-toed shoes and comfortable clothes for the activities. Although we will provide activities for the entire duration of the lock-in, students are welcome to bring in pillows and sleeping bags if they plan to sleep. They can also bring in water bottles or change for the vending machines.

2. When do I need to arrive? Expand

Please arrive no earlier than 15 minutes prior to your event unless otherwise stated on your contract

3. Will my group be the only group in the building? Expand

Unless your group has reserved the entire facility, we may have other groups in the building. Each group will be doing its own event with its assigned facilitator(s).

4. How do I book an event? Expand

You are welcome to fill out an online form and someone from our office will reach out to you, or you can call our office directly to book an event.

5. Do I need to make a reservation? Do you have walk-in events? Expand

Yes, we require a reservation for all events and we do not allow walk-ins.

6. What are your hours of operation? Expand

We can host an event on any day at any time depending on our availability. Please contact our office at (972) 416-9646 to check open dates for an event.

7. What is the cost to book an event? Expand

View Pricing or Request a Quote Now!

8. Do you offer discounts? Expand

Yes, discounts are offered Monday through Thursdays after 5 p.m. and Sundays after noon.  Certain large groups may qualify for discounts at any time. Please call for details.

9. What methods of payment do you accept? Expand

All payments may be made in the form of cash, credit card or check. Please make checks out to Group Dynamix and mail to: 1100 Venture Court, Suite 120, Carrollton, TX 75006.  The deposit will confirm and guarantee the event date and will be deducted from the total final payment. Purchase Orders may be accepted in lieu of the deposit.  If we do not receive payment by the deposit deadline, Group Dynamix reserves the right to remove the event from our calendar. The remaining balance is due on the day of the event. Payment must be made by one check, credit card, or cash. Multiple personal checks will not be accepted.

10. Does my group need to fill out and sign a consent or waiver form? Expand

We do not require a signed waiver from participants.  However, the sponsor of the group will need to sign an event contract to confirm a reservation.

11. Does Group Dynamix have any age restrictions? Expand

All participants must be 12 years old OR entering 6th grade to attend our events.

12. Do you do birthday parties? Expand

Yes, we do offer the best birthday parties for participants who meet group size and age requirements (at least 12 years old OR entering 6th grade).

13. Do you provide food and drinks for events? Do you sell food and drinks? Can I have food delivered during my event? Expand

We do not provide food or drinks but we do have vending machines, water fountains, and an ice machine in our facility. You are also welcome to bring any outside food or drinks or have food delivered during your event. Tables and chairs are also available on request.

14. Can we pick our own activities? Expand

Yes, in some cases you may choose your own activities such as Pick Your Play. However, our expert facilitators will usually select activities that best fit your group’s makeup and the outcomes you seek.  Our facilitator-guided events set us apart from other team building and outings venues.

15. Do I need to plan my own event? Expand

No advanced planning beyond booking your event is required.  Our facilitators will handle the planning, and your only responsibility is to engage with your group and have fun.

16. Where do I park? Expand

We have a 200-space dedicated parking lot in front of our building facing Marsh Lane, as well as parking around the south side of our building near the event entrance.

17. I have a participant with special needs. How should I handle that? Expand

We shoot for 100% participation 100% of the time.  Our staff can creatively adjust the activities to fit the needs within the group to get everyone involved at their level. Please contact our office to discuss so our staff can plan accordingly for your event.

18. Some of the children I’m bringing to an event include underage siblings. Can they participate in everything too? Expand

Participants must be 12 years or older or entering the 6th grade at the time of your event. No one younger may engage in any facilitated event activity or unsupervised play in any of our activity areas. Non-participants and underage visitors must stay with the groups with which they came and are not permitted to engage in any of the activities. For the safety and enjoyment of our participants, please do not bring non-participants or underage youth to your event.

19. How many chaperones should I have for my group? Are adult chaperones required? Do adult chaperones have to pay? Expand

All student events must have at least one chaperone (21 years or older) present with the group for the entire duration of the event.We recommend having one adult chaperone (21 years or older) for every 20 participants. Adult chaperones for this 1:20 ratio may participate free of charge.

20. Can you bring an event to our location? Expand

Yes, we do provide portable events at a location of your choice. Please contact our office for pricing and details.

21. How far will you travel to do a portable event? Expand

We can travel any distance to provide a portable event. However, additional fees may apply based on mileage from our facility as well as rental fees to transport equipment.

22. Is it appropriate to tip my facilitator? Expand

Gratuity is not expected, but always appreciated!

23. Why are all your facilitators named Francis? Expand

The name “Francis” was originally developed as a common “camp name” to make it easy for a participant to summon a facilitator.  But more than that, the Francis name has evolved into a reflection of our values as skilled facilitators dedicated to providing the best-in-the-business events for your group.  To find out more, see our “Francis Page.”

ADULTS

1. When do I need to arrive? Expand

Please arrive no earlier than 15 minutes prior to your event unless otherwise stated on your contract

2. Will my group be the only group in the building? Expand

Unless your group has reserved the entire facility, we may have other groups in the building. Each group will be doing its own event with its assigned facilitator(s).

3. How do I book an event? Expand

You are welcome to fill out an online form and someone from our office will reach out to you, or you can call our office directly to book an event.

4. Do I need to make a reservation? Do you have walk-in events? Expand

Yes, we require a reservation for all events and we do not allow walk-ins.

5. What are your hours of operation? Expand

We can host an event on any day at any time depending on our availability. Please contact our office at (972) 416-9646 to check open dates for an event.

6. What is the cost to book an event? Expand

Call our office,  View Pricing or Request a Quote Now!

7. Do you offer discounts? Expand

Yes, discounts are offered Monday through Thursday after 5 p.m. and Sundays after noon.  Certain large groups may qualify for discounts at any time. Call for details.

8. What methods of payment do you accept? Expand

All payments may be made in the form of cash, credit card or check. Please make checks out to Group Dynamix and mail to: 1100 Venture Court, Suite 120, Carrollton, TX 75006.  The deposit will confirm and guarantee the event date and will be deducted from the total final payment. Purchase Orders may be accepted in lieu of the deposit.  If we do not receive payment by the deposit deadline, Group Dynamix reserves the right to remove the event from our calendar. The remaining balance is due on the day of the event. Payment must be made by one check, credit card, or cash. Multiple personal checks will not be accepted.

9. Does my group need to fill out and sign a consent or waiver form? Expand

We do not require a signed waiver from participants.  However, we will need a signed event contract to confirm a reservation.

10. Does Group Dynamix have any age restrictions? Expand

There are no age restrictions for adults, but if children will be involved in your event, please see our age restrictions in the Student FAQs.  All participants must be 12 years old OR entering 6th grade to attend an Group Dynamix event.  

11. Do you do private parties? Expand

Yes, we do offer private parties for participants who meet group size and age requirements (at least 12 years old OR entering 6th grade).

12. Do you offer any virtual events that my group can enjoy online? Expand
Yes, we have a "scavenger hunt" type of event that will connect your group and an "Everything DiSC" event that will help your group understand the work styles (motivators and stressors) of each member.  Please contact our office for pricing and details at (972) 416-9646.
13. Do you provide food and drinks for events? Do you sell food and drinks? Can I have food delivered during my event? Expand

We have vending machines, water fountains, and an ice machine in our facility. If your event is held at Group Dynamix, unlimited snacks and beverages are available for an additional $2 per person. You are also welcome to bring any outside food or drinks or have food delivered during your event. Tables and chairs are also available on request.

14. Can we have alcohol? Expand

Yes, and the simplest, least expensive way is to bring it in coolers.  If you want a caterer to serve it, the server must be TACB certified, and Group Dynamix must be added as an additional insured on the caterers liability policy.  If a group consumes alcohol, the group will not be permitted to use our upper ropes course.

15. Can we pick our own activities? Expand

Yes, in some cases you may choose your own activities such as Pick Your Play. However, our expert facilitators will usually select activities that best fit your group’s makeup and the outcomes you seek.  Our facilitator-guided events set us apart from other team building and outings venues.

16. Do I need to plan my own event? Expand

No advanced planning beyond booking your event is required. Our facilitators will handle the planning, and your only responsibility is to engage with your group and have fun.

17. Where do I park? Expand

We have a 200-space dedicated parking lot in front of our building facing Marsh Lane, as well as parking around the south side of our building near the event entrance.

18. Is my event going to be too physical? Expand

We customize all activities to fit the physical abilities of your group.  Whether you are looking for low-impact or athletic activities or somewhere in between, we will design your event to accommodate your physical makeup.

19. I have a participant with special needs. How should I handle that? Expand

We shoot for 100% participation 100% of the time.  Our staff can creatively adjust the activities to fit the needs within the group to get everyone involved at their level. Please contact our office to discuss so our staff can plan accordingly for your event.

20. Can you bring an event to our location? Expand

Yes, we do provide portable events at a location of your choice. Please contact our office for pricing and details.

21. How far will you travel to do a portable event? Expand

We can travel any distance to provide a portable event. However, additional fees may apply based on mileage from our facility as well as rental fees to transport equipment.

22. Is it appropriate to tip my facilitator? Expand

Gratuity is not expected, but always appreciated!

23. Do you have WiFi? Expand

We have WiFi that is available for our customers. Check with one of our team members when you arrive.

COVID-19 Safety Measures

We are officially open! Here's what you can expect when you come to Group Dynamix for an event. We have modified our activities to follow recommendations set by government and health agencies, as your health and safety are important to us.

FAQs (COVID-19)
Home » FAQs

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3825 S Bowen Rd
Arlington TX 76016
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  • Adult Events
    • Corporate Events >
      • Play >
        Events that ENERGIZE & BOND
        • Pick Your Play
        • Group Party
        • Family Fun Day
        • Playground Sports Tournament
        • Back
      • Connect >
        Events that cultivate TEAMWORK
        • Team Olympix
        • Island Rescue
        • Meltdown
        • Tabletop Challenge
        • Puzzle Quest
        • Amazing Journey
        • Mini Gold Build
        • Ropes Adventure
        • Back
      • Develop >
        Events that improve PERFORMANCE
        • Team Lab
        • Communication Lab
        • Back
      • Charity >
        Events that give to OTHERS
        • Bikes For Kids
        • Food Share
        • Support The Troops
        • Back
      • Portable >
        Events that come to your LOCATION
      • Virtual >
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    • Educator Events >
      • Play >
        Events that ENERGIZE & BOND
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        • Group Party
        • Family Fun Day
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        • Back
      • Connect >
        Events that cultivate TEAMWORK
        • Team Olympix
        • Island Rescue
        • Meltdown
        • Tabletop Challenge
        • Puzzle Quest
        • Amazing Journey
        • Mini Gold Build
        • Ropes Adventure
        • Back
      • Develop >
        Events that improve PERFORMANCE
        • Team Lab
        • Communication Lab
        • Back
      • Charity >
        Events that give to OTHERS
        • Bikes For Kids
        • Food Share
        • Support The Troops
        • Back
      • Portable >
        Events that come to your LOCATION
      • Virtual >
        Events that connects your group ONLINE
      • Back
    • Non-Profit Events >
      • Play >
        Events that ENERGIZE & BOND
        • Pick Your Play
        • Group Party
        • Family Fun Day
        • Playground Sports Tournament
        • Back
      • Connect >
        Events that cultivate TEAMWORK
        • Team Olympix
        • Island Rescue
        • Meltdown
        • Tabletop Challenge
        • Puzzle Quest
        • Amazing Journey
        • Mini Gold Build
        • Ropes Adventure
        • Back
      • Develop >
        Events that improve PERFORMANCE
        • Team Lab
        • Communication Lab
        • Back
      • Charity >
        Events that give to OTHERS
        • Bikes For Kids
        • Food Share
        • Support The Troops
        • Back
      • Portable >
        Events that come to your LOCATION
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        Events that connects your group ONLINE
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        • Playground Sports Tournament
        • Back
      • Connect >
        Events that cultivate TEAMWORK
        • Team Olympix
        • Island Rescue
        • Meltdown
        • Tabletop Challenge
        • Puzzle Quest
        • Amazing Journey
        • Mini Gold Build
        • Ropes Adventure
        • Back
      • Develop >
        Events that improve PERFORMANCE
        • Team Lab
        • Communication Lab
        • Back
      • Charity >
        Events that give to OTHERS
        • Bikes For Kids
        • Food Share
        • Support The Troops
        • Back
      • Portable >
        Events that come to your LOCATION
      • Virtual >
        Events that connects your group ONLINE
      • Back
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        Events that give to OTHERS
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        • Food Share
        • Support The Troops
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