FAQs
There is so much that goes into an event and so many things to do in our amazing event center. We realize you may have some questions. Don’t worry. We have you covered! Choose a column based upon the type of group you have questions about, then click or tap a question to reveal our answer. If you can’t find the answer to a question or have any concerns, please reach out to us through our contact form or give us a call at (972) 416-9646.
Students
Wear close-toed shoes and comfortable clothes for the activities. Although we will provide activities for the entire duration of the lock-in, students are welcome to bring in pillows and sleeping bags if they plan to sleep. They can also bring in water bottles or change for the vending machines.
Please arrive no earlier than 15 minutes prior to your event unless otherwise stated on your contract
Unless your group has reserved the entire facility, we may have other groups in the building. Each group will be doing its own event with its assigned facilitator(s).
You can either fill out an online inquiry form to request a quote or you can reach out to our Event Consultant directly at (972) 416-9646.
Yes, all our events are reservation-based, and we do not offer walk-ins.
Our office hours are Monday-Friday, 9 am – 5pm; however, we can host an event on any day, at any time, depending on availability. Please contact our office at (972) 416-9646 or fill out an inquiry form to secure an event date and time.
You can check out event pricing here.
Discounted pricing is available for groups of 100 and above and events booked for Monday through Thursday after 5 pm. Call us at (972) 416-9646!
All payments may be made in the form of cash, credit card or check. Please make checks out to Group Dynamix and mail to: 1100 Venture Court, Suite 120, Carrollton, TX 75006. The deposit will confirm and guarantee the event date and will be deducted from the total final payment. Purchase Orders may be accepted in lieu of the deposit. If we do not receive payment by the deposit deadline, Group Dynamix reserves the right to remove the event from our calendar. The remaining balance is due on the day of the event. Payment must be made by one check, credit card, or cash. Multiple personal checks will not be accepted.
Our insurance provider requires signed waivers from participants. You can access the waiver is at here. If the participant is a minor, the waiver must be signed by a parent or legal guardian.
All participants must be 12 years old OR entering 6th grade to attend our events.
Yes, we do offer the best birthday parties for participants who meet group size and age requirements (at least 12 years old OR entering 6th grade).
We do not provide food or drinks but we do have vending machines, water fountains, and an ice machine in our facility. You are also welcome to bring any outside food or drinks or have food delivered during your event. See preferred food vendors here. Tables and chairs are also available on request.
Yes, in some cases you may choose your own activities such as Pick Your Play. However, our expert facilitators will usually select activities that best fit your group’s makeup and the outcomes you seek. Our facilitator-guided events set us apart from other team building and outings venues.
No advanced planning beyond booking your event is required. Our facilitators will handle the planning, and your only responsibility is to engage with your group and have fun.
We have a 200-space dedicated parking lot in front of our building facing Marsh Lane, as well as parking around the south side of our building near the event entrance.
We shoot for 100% participation 100% of the time. Our staff can creatively adjust the activities to fit the needs within the group to get everyone involved at their level. Please contact our office to discuss so our staff can plan accordingly for your event.
Participants must be 12 years or older or entering the 6th grade at the time of your event. No one younger may engage in any facilitated event activity or unsupervised play in any of our activity areas. Non-participants and underage visitors must stay with the groups with which they came and are not permitted to engage in any of the activities. For the safety and enjoyment of our participants, please do not bring non-participants or underage youth to your event.
All student events must have at least one chaperone (21 years or older) present with the group for the entire duration of the event.We recommend having one adult chaperone (21 years or older) for every 20 participants. Adult chaperones for this 1:20 ratio may participate free of charge.
Yes, we do provide portable events at a location of your choice. Please contact our office for pricing and details.
We can travel any distance to provide a portable event. However, additional fees may apply based on mileage from our facility as well as rental fees to transport equipment.
Gratuity is not expected, but always appreciated!
The name “Francis” was originally developed as a common “camp name” to make it easy for a participant to summon a facilitator. But more than that, the Francis name has evolved into a reflection of our values as skilled facilitators dedicated to providing the best-in-the-business events for your group. To find out more, see our “Francis Page.”
Adults
Please arrive no earlier than 15 minutes prior to your event unless otherwise stated on your contract.
Unless your group has reserved the entire facility, we may have other groups in the building. Each group will be doing its own event with its assigned facilitator(s).
You can either fill out an online inquiry form to request a quote or you can reach out to our Event Consultant directly at (972) 416-9646.
Yes, all our events are reservation-based, and we do not offer walk-ins.
Our office hours are Monday-Friday, 9 am – 5pm; however, we can host an event on any day, at any time, depending on availability. Please contact our office at (972) 416-9646 or fill out an inquiry form to secure an event date and time.
You can check out event pricing here.
Discounted pricing is available for groups of 50 and above and events booked for Monday through Thursday after 5 pm. Call us at (972) 416-9646!
All payments may be made in the form of cash, credit card or check. Please make checks out to Group Dynamix and mail to: 1100 Venture Court, Suite 120, Carrollton, TX 75006. The deposit will confirm and guarantee the event date and will be deducted from the total final payment. Purchase Orders may be accepted in lieu of the deposit. If we do not receive payment by the deposit deadline, Group Dynamix reserves the right to remove the event from our calendar. The remaining balance is due on the day of the event. Payment must be made by one check, credit card, or cash. Multiple personal checks will not be accepted.
Our insurance provider requires signed waivers from participants. You can access the waiver is at here.
There are no age restrictions for adults, but if children will be involved in your event, please see our age restrictions in the Student FAQs. All participants must be 12 years old OR entering 6th grade to attend an Group Dynamix event.
Yes, we do offer private parties for participants who meet group size and age requirements (at least 12 years old OR entering 6th grade).
We no longer offer virtual events.
We have snack vending machines, water fountains, and an ice machine in our facility. An additional refreshment packages can be ordered by your group during booking. You are also welcome to cater any outside food or drinks or have food delivered during your event. Tables and chairs are also available on request. For a list of our preferred food vendors, click here.
Yes, and the simplest, least expensive way is to bring it in coolers. If you want a caterer to serve it, the server must be TACB certified, and Group Dynamix must be added as an additional insured on the caterers liability policy. If a group consumes alcohol, the group will not be permitted to use our upper ropes course.
Yes, in some cases you may choose your own activities such as Pick Your Play. However, our expert facilitators will usually select activities that best fit your group’s makeup and the outcomes you seek. Our facilitator-guided events set us apart from other team building and outings venues.
No advanced planning beyond booking your event is required. Our facilitators will handle the planning, and your only responsibility is to engage with your group and have fun.
We have a 200-space dedicated parking lot in front of our building facing Marsh Lane, as well as parking around the south side of our building near the event entrance.
We tailor all activities to fit the physical abilities of your group. Whether you are looking for low-impact or athletic activities or somewhere in between, we will design your event to accommodate your physical makeup.
We shoot for 100% participation 100% of the time. Our staff can creatively adjust the activities to fit the needs within the group to get everyone involved at their level. Please contact our office to discuss so our staff can plan accordingly for your event.
Yes, we do provide portable events at a location of your choice. Please contact our office for pricing and details.
We can travel any distance to provide a portable event. However, additional fees may apply based on mileage from our facility as well as rental fees to transport equipment.
Gratuity is not expected, but always appreciated!
We have WiFi that is available for our guests. Check with one of our team members when you arrive.
For (COVID-19) Frequently Asked Questions, click here!
Face coverings are not required of our guests but are optional.
Unless your group has reserved the entire facility, we may have other groups in the building. However, each group will be doing its own event with its assigned facilitator(s) in an individual room.
If you cancel up to 30 days prior to your event, you will receive a full refund. If you choose to cancel up to 10 days prior to your event, your deposit may be applied to a future event. In the event you cancel within 10 days, your deposit is forfeited.
The deposit or purchase order is typically due 30 days prior to an event or by the due date listed on your event contract.
The final minimum headcount is due 10 days prior to an event.
Yes – in some cases, you may choose your own activities such as Pick Your Play. However, our expert facilitators will usually select activities that best fit your group’s makeup and the outcomes you seek, as well as making sure it fits the safety guidelines provided by the CDC (Center for Disease Control).
Yes, we do provide portable events at a location of your choice. Please contact our office for pricing and details at (972) 416-9646.
We have vending machines, water fountains, and an ice machine in our facility and additional refreshment packages that can be ordered by our adult groups. You are also welcome to bring any outside food or drinks or have food delivered during your event. See preferred food vendors here. Tables and chairs are also available on request.
